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Privacy Policy

Privacy Policy

 

Effective Date: [01/07/2026]

Sri Bhagvatam (“we”, “us”, “our”, “the property”) is committed to protecting the privacy of our guests, website visitors, and other individuals who interact with us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, make a booking, stay at our property, or otherwise interact with us.

By using our website, making a reservation, or staying at our property, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Identity & Contact Information: Name, address, email, phone number, government ID details (as required for Home Stay check-in under local law).
  • Booking Information: Check-in/check-out dates, room preferences, number of guests, special requests.
  • Payment Information: Billing address, payment card details (processed securely via our payment gateway partners; we do not store full card numbers).
  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and similar technologies.
  • Communication Records: Emails, messages, or call records exchanged with our reservations and guest relations teams.
  • On-Property Information: CCTV footage in common areas for safety and security purposes (not in guest rooms).

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm your reservations.
  • Facilitate check-in and check-out, and comply with statutory guest registration requirements.
  • Process payments and issue invoices/GST-compliant receipts.
  • Communicate booking confirmations, updates, and responses to enquiries.
  • Improve our website, services, and guest experience.
  • Send promotional offers or newsletters, where you have opted in (you may opt out at any time).
  • Ensure the safety and security of guests, staff, and property.
  • Comply with legal, regulatory, and law-enforcement requirements.

3. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control or disable cookies through your browser settings; however, this may affect certain website functionalities such as the online booking process.

4. Sharing & Disclosure of Information

We do not sell your personal information. We may share your information with:

  • Payment gateway providers and banks, solely to process transactions.
  • Government or law-enforcement authorities, where required for statutory guest registration or legal compliance.
  • Service providers who support our booking engine, website hosting, or IT infrastructure, under confidentiality obligations.
  • Third-party booking platforms (e.g., OTAs), where you have booked through such a platform.

We do not share your information with third parties for their independent marketing purposes without your consent.

5. Data Security

We implement reasonable technical and organisational measures — including secure servers, restricted access, and encrypted payment processing — to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain guest and booking information for as long as necessary to fulfil the purposes outlined in this policy, and as required under applicable hospitality, tax, and record-keeping laws (statutory guest registers are typically retained for a minimum period as prescribed by local police/tourism regulations).

7. Your Rights

Subject to applicable law (including the Digital Personal Data Protection Act, 2023, where applicable), you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to statutory retention requirements.
  • Withdraw consent for marketing communications at any time.
  • Lodge a grievance with our designated Grievance Officer (details below).

8. Children’s Privacy

Our website and services are not directed at children. We collect limited information about children (e.g., age, for complimentary stay/dining eligibility) solely to the extent necessary to provide our services, and only as submitted by a parent or guardian at the time of booking.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, map services, social media). We are not responsible for the privacy practices of these third-party sites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date.

11. Grievances / Contact Us

For any questions, concerns, or grievances regarding this Privacy Policy or your personal information, please contact:

[Note to property: Under India’s DPDP Act, 2023, appointing a named Grievance Officer/contact point and displaying their details is expected practice — please fill in the actual details.]

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